Support Ticket Policy

Please follow these guidelines when submitting a support ticket. This will ensure your ticket is resolved as quickly as possible. 

• Support days are Monday - Friday
• Support hours are 9am - 5pm Eastern
• Support tickets have a response time of up to 48 hours. Many times it's faster.

All support requests must be entered into the support ticket portal to allow issues to be tracked. E-mail support is not offered at this time, issues or ticket updates submitted via e-mail will result in no response. Please click the the link in all alert e-mails to login to the support portal.

Make sure you have registered for an account or are logged in as guest tickets are not answered due to the extra work for our support staff to research the ticket.

If you happen to have the contact information for one of our employees, please do not submit support issues to them directly. Submit a ticket and it will be addressed accordingly.

Please note: We may request login credentials to your software or account. While this is not required it is much easier for us to replicate issues, resolve configuration problems, etc... if we can log into your instance. If there is any supporting website such as Twilio, please provide that information as well.